Terms of Use & Privacy

By using FixBermuda you agree to use it responsibly and lawfully. The service exists to help residents, commuters and visitors report road and infrastructure issues across Bermuda's nine parishes so they can be routed to the right people.

You agree not to:

• Submit false, misleading, abusive or unlawful reports.
• Upload media you do not have the right to share or that contains other people's private information without a lawful basis.
• Attempt to disrupt, overload or gain unauthorised access to the service.
• Report while driving. Only submit when safely parked or off the road.

We may remove content or restrict access where these terms are breached. The service is provided free of charge and may change or pause at any time.

You keep ownership of the photos, video, audio and text you submit. By submitting a report you grant FixBermuda a non-exclusive, royalty-free licence to store, display and share that content for the purpose of operating the service and forwarding issues to relevant authorities and partners (such as Public Works or parish contacts).

Please avoid capturing identifiable people, vehicle licence plates or private property details unless necessary to describe the issue.

The FixBermuda name, logo, branding, page design, layout and original text are the intellectual property of the FixBermuda team and its creators, and are protected by copyright and applicable intellectual property laws. They may not be copied, reproduced or reused for commercial purposes without written permission.

Aggregated, non-personal report data may be shared with public bodies for civic and road-safety purposes. Content is provided for civic use only.

If you believe content on FixBermuda infringes your copyright, contact us at hello@fixbermuda.com and we will review and act promptly.

We handle personal information in line with Bermuda's Personal Information Protection Act 2016 (PIPA). "Personal information" means any information about an identified or identifiable individual.

What we collect. Report details (description, category, parish, road, severity), location coordinates you provide, any media you upload and — only if you choose to receive updates — your email address.

Why we use it (lawful purpose). To record and display road issues, route them to the appropriate authorities, keep you updated on a report you asked to follow and improve the service. We only use personal information for these purposes.

Sharing. We may share report information with government departments and parish or community partners so issues can be fixed. We do not sell personal information or use it for unrelated marketing.

Retention. We keep report data for as long as needed to resolve and track the issue and to maintain a public record of road conditions. Personal details such as an email address for updates are kept only while relevant and are removed or anonymised when no longer needed.

Security. We apply reasonable technical and organisational safeguards, including access controls and uploaded-file validation, to protect personal information against loss or unauthorised use.

Under PIPA you have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete personal information where appropriate.
• Object to or ask us to stop certain uses of your personal information.
• Complain to the Office of the Privacy Commissioner for Bermuda (PrivCom).

To exercise any of these rights, email us at hello@fixbermuda.com. Because most reports can be submitted without an account, please include enough detail to help us locate your information.

FixBermuda is provided "as is" and "as available", without warranties of any kind, whether express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, accuracy, availability or non-infringement.

No liability. To the maximum extent permitted by Bermuda law, FixBermuda, its creators, contributors, volunteers, hosting providers and partners shall not be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, data, goodwill, personal injury, property damage or other losses, arising out of or in connection with:

• your use of, or inability to use, the service;
• the accuracy, completeness or timeliness of any report, map, status, comment or media shown;
• any action or inaction taken by any government department, authority, contractor or third party in response to (or in the absence of) a report;
• any delay, failure, downtime, data loss, error or security incident affecting the service;
• any third-party content, link, integration or service (including maps, geocoding, social media and email delivery).

Submitting a report does not create any legal duty on any authority, department or person to respond, investigate or fix the issue. For emergencies (injury, active hazard, crime) call 911 — do not rely on FixBermuda.

You use FixBermuda at your own risk and agree to indemnify and hold harmless FixBermuda and its team from any claims arising out of content you submit or your breach of these terms.

For questions about these terms, copyright or your privacy and PIPA rights, contact us at hello@fixbermuda.com.